Toluz, Clever Conductor [Streets of New Capenna]

WHEN YOU MAKE A PURCHASE BY COMPLETING THE CHECKOUT, YOU ARE AGREEING TO OUR TERMS OF SERVICE AND ALL POLICIES STATED ON OUR SITE, INCLUDING THE POLICIES LISTED BELOW. PLEASE READ CAREFULLY.

REFUND TERMS AND CONDITIONS

You may return a purchase for a refund or exchange under the following circumstances:

• Eligible products can be returned within 30 days
• TCG card singles and sealed products cannot be returned
• Certain other items may be ineligible to be returned (see below).

When determining the number of days during which you are eligible to return a product, the number of days starts after receiving your item. Your request to return must be received by this date.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide a copy of the receipt or proof of purchase.

To start a return, contact us at tcgstore@dragoncardsandgames.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to the following address: 13 - 1771 Cooper Rd, Kelowna BC V1Y 7T1, Canada

Please contact us for any return questions at tcgstore@dragoncardsandgames.com.

Cancellation

Orders can be cancelled until delivered. Once an order has left our custody, it cannot be cancelled. Once delivered, you may initiate a return request for any items eligible to be returned.

Damage and Defects

Please inspect your order immediately upon reception and contact us within 24 hours at tcgstore@dragoncardsandgames.com if the item is defective, damaged, or if you receive the wrong item or are missing items, so that we can evaluate the issue and make it right. Shipping damage is the liability of the shipping carrier - we will file claims and assist you in filing claims with the carrier, but we hold no liability for how the carrier handles the delivery. If you wish to obtain security in the form of carrier insurance, please inform us prior to delivery.

TCG Card Singles Condition or Variation

As a rule, TCG card singles (any collectible cards that are purchased "unpackaged") are non-returnable/non-refundable and sold on an "as-is" basis - you must accept the card(s) as they are delivered. If you wish to verify the stated condition or variation of a card prior to delivery, please contact us at tcgstore@dragoncardsandgames.com before placing your order and we will provide high resolution photos. This service is available free of charge for any card valued at CAD$20 or more.

If you have a dispute about your TCG card singles purchase because you believe the card was incorrectly identified by condition or variation, please contact us within 24 hours of receiving your purchase at tcgstore@dragoncardsandgames.com. We resolve disputes about TCG card singles on a case-by-case basis.

Exceptions / non-returnable items

Certain types of items cannot be returned, including but not limited to:

• opened items (any item that was new but has had the packaging opened or removed)
• single trading cards (all TCG singles are purchased on an "as-is" basis)
• custom products (such as special orders or personalized items)
• randomized items such mystery boxes/blind boxes
• perishable goods (such as food, flowers, or plants)
• personal care goods (such as beauty products)
  
• hazardous materials, flammable liquids, or gases
  
• clearance sale items
• gift cards.

Please contact us if you have questions or concerns about your specific item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Issuing Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return without a refund, please contact us at tcgstore@dragoncardsandgames.com.